Refund Policy | Cassie's Custom Creations

Effective Date: 01/01/2026

At Cassie’s Custom Creations, we take pride in creating high-quality custom products. Because most of our items are personalized, we have specific refund and exchange policies to ensure clarity for our customers.

1. Custom & Personalized Items are Non-Refundable:

Custom or personalized items (including decals, labels, shirts, wedding décor, etc.) are non-refundable because they are made specifically for you.

2.Errors on Our Part:

If your order arrives with a mistake or defect that is our fault, please contact us within 7 days of receiving your item for a replacement or correction.

3.Non-Custom Items:

For non-personalized items, we accept returns within 14 days of delivery.

Items must be unused, in original condition, and in original packaging.

Refunds will be issued after the returned item is received and inspected.

Shipping costs are non-refundable.

3. Damaged or Defective Items:

If your order arrives damaged or defective, please contact us immediately with photos.

We will provide a replacement or full refund at no additional cost to you.

4. How to Request a Refund or Replacement:

Include your order number, a description of the issue, and photos if applicable.

We will respond within 2–3 business days to resolve your request.

5. ShippingCustomers are responsible for return shipping costs unless the item is defective or we made a mistake.

We recommend using a trackable shipping method for returns.

6. Contact Us If you have any questions or concerns regarding refunds or exchanges, please contact:

Cassie’s Custom Creations Email: Cassiescustomcreations2026@gmail.com

Website: [Your Website URL]